support contracts

Most small to medium sized companies simply can't justify a full-time Computer Expert or IT person on the payroll.

Here's the good news...You don't need one! We can provide you with a "Virtual IT Department" at a fraction of the cost of employing even a junior IT Person! No more hanging-on in never-ending phone queues on premium rate lines... Your business can have:

• Software problem solving
• Computer repair and ongoing maintenance
• E-Mail & Internet Set-Up Installation and maintaining Networks
• Advice on hardware and software purchases
• Integrating new computers with existing hardware
• Selecting and installing new software
• Lost Data recovery
• Web site Design and Updates
• Customer & Client Database Design
• Digital Publishing on CD or Web
• Custom-built PCs & Servers
• PC Health-checks & Virus checks
• GAP Analysis - an audit of your computer & Web set-up

Who to turn to..

Where do you turn to when things go wrong, or if you need help with your computer related problems? It's not generally possible to get support on all of the above items from one source.

Generally, companies specialize in web design, or databases, or selling or repairing PCs. Mitchell's Online is quite unique in that it can provide expertise across most computing related areas, from hardware and networks through to software or the Internet.

How Would You Like Your Business to Get Support?

We can either offer you a no-commitment, on-demand call-out service to solve problems for you, or we can provide ongoing Annual Support Agreement based services, where you can place all your computer, software and Internet issues in our hands to solve for you.

We will work closely with you to define your computing needs, develop a phased program to implement solutions then be on-hand as a resource to support your business and your users.

IT Annual Support Agreements

Here is a real alternative to having an in-house IT Person.. Outsource it to a firm that has broad experience of working with companies just like yours, and solving their computing and Internet problems... Now, with one dedicated account manager, you can solve all your computer, database, software, internet and document problems.

We offer three levels of Support agreements for Small to Medium Sized Companies. These Agreement provide you with both On Site and Telephone/Email computer, network and Software support for your business and your users.

What's Provided

• On-site or off-site support of your computers, servers, network and Internet connection
• Your E-Mail
• Your Software, Printers and Scanners
• General Help & Advice
• Database Marketing support and E-Mail Marketing programs
• Your Web site development and promotion
• Database development
• I. T. Software Asset Management (License Tracking)